Return & Refund Policy
We want you to love your purchase. However, due to the personal nature of skincare products, we have the following policy:
- Eligibility for Returns
- Returns are only accepted if the product is:
- Damaged
- Defective
- Incorrect item received
- Non-Returnable Items
- Opened or used skincare products (including Nila powder, exfoliating gloves, and rose water)
- Products without original packaging
- Return Request Timeline
- You must request a return within 48 hours of delivery
- Proof Requirement
- Clear images/video of the product must be shared via WhatsApp or email
- Refund Options
- Replacement (preferred)
- Store credit
- Refund (only in valid cases)
- Refund Processing Time
- 5–7 working days after approval
- Shipping Costs
- If the issue is on our side → we cover shipping
- Otherwise → customer bears the cost
Shipping Policy
Delivery Coverage
We deliver all across Pakistan.
- Delivery Time
- Major cities: 2–4 working days
- Remote areas: 4–7 working days
- Shipping Charges
- Flat rate or calculated at checkout
- Cash on Delivery (COD)
- Available nationwide
- Please ensure availability at the provided number
- Order Confirmation
- Orders may be confirmed via call or WhatsApp
- Delays
- Delays may occur due to weather, strikes, or courier issues
Product Disclaimer
Our products are natural and skincare-based but results may vary from person to person.
- Perform a patch test before full use
- We are not responsible for allergic reactions
- These products are not intended to diagnose, treat, or cure medical conditions
Consult a dermatologist if you have sensitive skin or existing conditions.
Payment Policy
We offer the following payment methods:
- Cash on Delivery (COD)
- Bank Transfer (if applicable)
- Mobile Wallets (JazzCash / Easypaisa)
Orders may be processed after payment confirmation (for prepaid orders).
Exchange Policy
We offer exchanges only if:
• You received the wrong item
• The product is damaged
Exchange requests must be made within 48 hours of delivery.
Order Cancellation Policy
• Orders can be canceled before dispatch only
• Once shipped, cancellation is not allowed
• Repeated fake orders may result in account blocking
